Mignardise: Communicating with us
End your tasty journey with informative tidbits on how to get in touch with us. We cannot wait to hear your sweet-talk.
Butter Sweet is run by a sole director company called The Highly Recommended Pty Ltd. Our registered trading name is Butter Sweet, and our ABN is 76655572446.
Our online store is open 24 hours, seven days a week. We actively monitor our phone and emails between 7am and 6pm AEDT Tuesday to Saturday. Outside of those hours, we sporadically check our phone and emails for messages. On standard delivery days, you will find us on the road delivering your delicious gifts around Canberra between 10am and 4pm AEDT Tuesday to Saturday.
You can contact us via email at hello@buttersweet.com.au or by text message or phone call on 0432 114 566. We also have a contact form and chat function available on our website. Please note, the chat function is monitored by the same person who packs and delivers your orders, so responses will not always be immediate. You can also reach out to us via direct message to our social media channels.
Emails will typically receive a response within two business days. Responses may take longer on or around holidays or special occasions (e.g. Valentine’s Day), or when we are on break. However, if you have not received a response from us within one week (including an autoreply with response timeframes outlined), please follow up with us, as it is highly likely we did not receive your initial email.
We have our phone on hand between 7am and 6pm AEDT Tuesday to Saturday, however, we are also on the road delivering delicious gifts between 10am and 4pm AEDT. This may mean we miss your call whilst we are in the middle of a delivery. Leave us a voicemail or follow up with a text message, and we will get back to you as soon as we can.
Please note, as our number is publicly listed, we receive a high number of spam calls, so we do not return calls where no voicemail has been left, or no follow up text message sent.
We only sporadically check our phone for messages outside our operational hours of 7am and 6pm AEDT Tuesday to Saturday. We are unreachable via phone outside of these hours. If you contact us via phone outside of these hours, please leave us a voicemail or follow up with a text message, and we will respond when we are back within operational hours.